Gartner Research

Best Practices in Change, Configuration and Release Management

Published: 14 July 2010

ID: G00205145

Analyst(s): Kris Brittain, Ronni Rosenstein


Formalization of the change, configuration and release management processes is the cornerstone of a strong IT operation. Different elements drive each of these processes, resulting in varied vendor tool reliance. Our best practices can help you achieve service and business value.

Table Of Contents
  • Overview
  • What You Need to Know
  • Introduction: Maintaining the Harmony Among Change, Configuration and Release Management
  • Drivers
    • Driver No. 1: The Compliance Tornado
    • Driver No. 2: Quality of Service for 24/7 Availability
    • Driver No. 3: Production Efficiency
    • Driver No. 4: Rush to Adopt Process Methodologies
  • Challenges
    • The Fragmented Tools Market
    • Configuration Management: Technical Domains
    • Configuration Management: CMDB Offerings Show Slow, but Steady Progress
    • Change Management Tools
    • Release Management Tools: Still on the Wish List
  • Best Practices
    • Which Process Is Implemented First?
    • Develop Coordinated Process and Policy Content
    • Adopt an Organization Structure That Enables Collaboration
    • Standardize for Configuration Control
    • Define, Document and Report KPIs
  • Bottom Line

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