Gartner Research

Virtual Workspaces: Hubs for Activity-Centric Collaboration

Published: 13 May 2006

ID: G00203195

Analyst(s): Mike Gotta

Summary

Virtual workspace products have proliferated across enterprises for several years. Although the technology holds much promise, deployments often fail. Many organizations are on their second or third effort to adopt the technology successfully. In this Collaboration and Content Strategies overview, Burton Group Principal Analyst Mike Gotta explores group collaboration concepts within enterprises and the evolution of workspace technology. This overview also includes details about the critical architectural, application, infrastructure, development, and operational issues decision makers must examine to ensure user acceptance and business benefit.

Table Of Contents

Synopsis

Analysis

  • Collaboration Reality Check
  • Helping Users to Help Themselves
  • Defining a Model for Workspace Software
  • Comparing Workspace Software
  • Benefits of Workspaces
  • The Not-So-Rosy Picture
  • Market Analysis
    • Technology Dynamics
    • Workspace Musical Chairs: When the Music Stops . . .
    • Still Room for Improvement
  • Futures: The Workspace Crystal Ball
    • Workspaces as Infrastructure
    • Workspace, Process, and Composite Applications
    • Workspace, Content, and Data
    • Real-Time Workspaces
    • Presence-Enabled Spaces
    • Publish and Subscribe
    • Note Taking
    • Blogs and Wikis Grow Up
    • Time Shifting and Place Shifting
    • Group Decision Support
    • Personal and Social Spaces
  • Recommendations
    • Prioritize Governance Aspects
    • Make Processes the Foundation for Activity-Centric Workspaces
    • Continually Assess Market Trends
    • Emphasize Technical Architecture
    • Adopt Burton Group's Conceptual Model to Jump-Start Workspace Architecture Efforts and Vendor Assessments
    • Apply Types and Patterns to Categorize Workspace Technology and Deployment Solutions
    • Integrate with Existing Collaboration and Communication Tools
    • Include Development Aspects
    • Leverage Infrastructure Platforms and Services
    • Identify Operational Needs
    • Focus on Solutions

The Details

  • History Channel: Collaboration
    • Back to the Beginning
    • Electronic Mail (E-mail)
    • Discussion Forums
    • Groupware
    • The Internet and the World Wide Web
    • Peer-to-Peer (P2P)
    • Real-Time Tools Take Stage
    • Enterprise Portals Unify Process, Information, and Collaboration
    • The Future Third Wave: Social Software
    • Stranded on Islands of Collaboration
  • Channels and Spaces
  • Organizational and Governance Aspects
    • Culture
    • Globalization
    • Workplace and Work Models
  • Process, Work Practices, and Workspaces
    • Compliance
    • Exception Handling
    • Sales Proposals
  • Defining a Shared Space for Activity-Centric Collaboration
    • Collective Attention and Attenuation
    • Joint Aggregation and Synthesis
    • Shared Situational Awareness and Self-Synchronization
  • Defining the DNA of Virtual Workspaces
    • Internal Environment
    • User Environment
    • Developer Environment
    • General
  • Workspace Technology
    • Technical Architecture
    • The Workspace Subdomain
    • Workspace Types
    • Workspace Deployment Patterns
    • SOA and the Workspace Manifest

Conclusion

Related Research and Recommended Reading

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