Gartner Research

Web Conferencing

Published: 13 June 2006

ID: G00203221

Analyst(s): Mike Gotta

Summary

Effective use of web-conferencing technology has enabled organizations to improve user productivity and business-process performance. As web conferencing becomes more ubiquitous, information technology (IT) groups need to determine whether such systems should be procured from an external provider or deployed as traditional on-premises software. In this Collaboration and Content Strategies Technical Position, Burton Group Principal Analyst Mike Gotta examines typical requirements, alternatives, future developments, and evaluation criteria needed in order for IT groups to establish a position regarding hosted and on-premises web conferencing.

Table Of Contents

Decision Point

Typical Requirements

  • Applications
  • Availability
  • Costs
  • Functionality
  • Integration
  • Management and Administration
  • Platforms
  • Security

Alternatives

  • Other Communication and Collaboration Tools
  • Hosted Web Conferencing
    • Hosted External Service Model
    • Hosted Managed-Appliance Model
  • On-Premises Web Conferencing
    • Centralized Single-Server System
    • Centralized Clustered System
    • Distributed System

Future Developments

  • Broader Adoption
  • RTC Convergence
  • Generalization into Common Infrastructure and Services
  • From Online Meeting to Real-Time Workspace
  • Application Enablement
  • Record and Playback

Evaluation Criteria

  • User Audience
  • Usage Volume
  • Functional Requirements
  • Vertical Applications
  • Support for Security and Policy Needs
  • Readiness of IT Environment and Organization
  • Architectural and Infrastructure Consistency

Statement & Basis for Position

  • Web Conferencing vs. Other Options Position
    • Use web conferencing.
    • Use other communication and collaboration tools.
  • Choosing a Web-Conferencing Solution Position
    • Use on-premises web conferencing.
    • Use hosted web conferencing.

Relationship to Other Components

Revision History

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