Published: 17 January 2007
Analyst(s): Karen Hobert
Implementing enterprise messaging services introduces a host of concerns for organizations, such as spam/anti-virus/malware prevention, message retention for compliance, and usability issues. While the enterprise messaging market appears relatively mature, it's actually a market poised for renewed competition and innovation. Significant near-term product updates from incumbent leaders such as IBM and Microsoft, along with challenges to the status quo from commercial entrants and open source alternatives, have the potential to ease current usage and operational problems. This overview examines the state of enterprise messaging, key market dynamics, and organizational implications.
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