Gartner Research

Enterprise Messaging: E-mail's Evolving Role in Optimizing Communication and Coordination

Published: 17 January 2007

ID: G00203264

Analyst(s): Karen Hobert


Implementing enterprise messaging services introduces a host of concerns for organizations, such as spam/anti-virus/malware prevention, message retention for compliance, and usability issues. While the enterprise messaging market appears relatively mature, it's actually a market poised for renewed competition and innovation. Significant near-term product updates from incumbent leaders such as IBM and Microsoft, along with challenges to the status quo from commercial entrants and open source alternatives, have the potential to ease current usage and operational problems. This overview examines the state of enterprise messaging, key market dynamics, and organizational implications.

Table Of Contents



  • Enterprise Messaging: A Communication and Coordination Tool
  • Continued Explosive Growth in Enterprise Messaging
  • Using and Managing Enterprise Messaging Is Untenable
    • Users Are Spending Too Much Time in Their Mailboxes
    • Workforces Are More Distributed
    • Administrators Contend with Growing Systems, Storage, and Costs
    • Systems Are Under Attack
    • Content Is Trapped in the Mailbox
  • The E-mail Default
  • The Future of Enterprise Messaging
    • Improved Usability Through Integrated Interfaces
    • Increased Support for Mobile Users
    • Unified Communication and Unified Messaging Infrastructures
    • Integrated Security and Compliance
    • Extended Content-Management Services
  • Recommendations
    • Step 1: Evaluate the Current Enterprise Messaging Environment
    • Step 2: Plan and Prepare for Future Communication and Collaboration
    • Step 3: Make Complementary Communication and Collaboration Solutions Available to Users
    • Step 4: Educate Users and Business Managers

The Details

  • The Technology
    • Messaging Server Services
    • Messaging Client Services
    • Protocols
    • Message Formats
    • How E-mail Gets Delivered
  • Enterprise Messaging Systems
    • Systems
    • Security and Protection
    • Enterprise Messaging Archiving
    • Mobile E-mail
    • System Administration



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