Gartner Research

Enterprise 2.0: Collaboration and Knowledge Management Renaissance

Published: 15 November 2007

ID: G00203367

Analyst(s): Mike Gotta

Summary

The term "Enterprise 2.0" (E2.0) describes a collection of organizational and information technology (IT) constructs that help strategists better engage employees by enabling flexible work models, knowledge sharing, and community building. In turn, organizations reap productivity and performance benefits that also contribute toward growth and innovation objectives. In this Burton Group report, Principal Analyst Mike Gotta offers an assessment of E2.0 and how it reaffirms longstanding principles behind enterprise collaboration and knowledge management efforts. Over the past decade, such strategies have often been pursued to attain goals now being associated with E2.0 initiatives.

Table Of Contents

Synopsis

Analysis

  • A Perfect Storm Is Happening Now
    • Innovation = Survival
    • Growth Requires Productivity and Performance Gains
    • Still Relevant: Knowledge and Human Capital Management (HCM)
    • Why Enterprise 2.0?
  • Assessing Enterprise 2.0
    • Social Software and Emergence
    • Platform Environments
    • SLATES
    • Fine-Tuning E2.0 and SLATES
    • The Social Experience of E2.0
  • Market Impact
    • Evolution, Not Revolution
    • E2.0 Tools Emerging on All Fronts
    • Inevitable Consolidation
    • A Window of Opportunity
    • Gazing into the E2.0 Crystal Ball
    • Market Alignment with IT Architecture
  • Recommendations
    • Understand the Business Value (or Not) of a Social Enterprise
    • Focus on HCM
    • Update and Refine Knowledge Management Efforts
    • Understand That Not All Collaboration Is E2.0 Collaboration
    • Re-Examine Collaboration Technology Strategies
    • Leverage a “Fine Tuned” E2.0 Conceptual Model
    • Explore, Learn, and Adapt

The Details

  • Growth and Innovation Trends
    • Influence of HR and Employee Relations
  • Multi-Generational Workforce Trends
    • Generations at Work
  • The Origins of Enterprise 2.0
    • A Refinement
    • E2.0 Technology Manifest
    • Wikipedia Confusion
    • Relation to Web 2.0
  • A Conceptual Model for Enterprise 2.0
    • Persona
    • Voice
    • Groups
    • Tags
    • Feeds
    • Networks
    • User Experience Design Goals

Conclusion

Notes

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.