Gartner Research

Enterprise 2.0: Collaboration and Knowledge Management Renaissance

Published: 15 November 2007

ID: G00203367

Analyst(s): Mike Gotta


The term "Enterprise 2.0" (E2.0) describes a collection of organizational and information technology (IT) constructs that help strategists better engage employees by enabling flexible work models, knowledge sharing, and community building. In turn, organizations reap productivity and performance benefits that also contribute toward growth and innovation objectives. In this Burton Group report, Principal Analyst Mike Gotta offers an assessment of E2.0 and how it reaffirms longstanding principles behind enterprise collaboration and knowledge management efforts. Over the past decade, such strategies have often been pursued to attain goals now being associated with E2.0 initiatives.

Table Of Contents



  • A Perfect Storm Is Happening Now
    • Innovation = Survival
    • Growth Requires Productivity and Performance Gains
    • Still Relevant: Knowledge and Human Capital Management (HCM)
    • Why Enterprise 2.0?
  • Assessing Enterprise 2.0
    • Social Software and Emergence
    • Platform Environments
    • SLATES
    • Fine-Tuning E2.0 and SLATES
    • The Social Experience of E2.0
  • Market Impact
    • Evolution, Not Revolution
    • E2.0 Tools Emerging on All Fronts
    • Inevitable Consolidation
    • A Window of Opportunity
    • Gazing into the E2.0 Crystal Ball
    • Market Alignment with IT Architecture
  • Recommendations
    • Understand the Business Value (or Not) of a Social Enterprise
    • Focus on HCM
    • Update and Refine Knowledge Management Efforts
    • Understand That Not All Collaboration Is E2.0 Collaboration
    • Re-Examine Collaboration Technology Strategies
    • Leverage a “Fine Tuned” E2.0 Conceptual Model
    • Explore, Learn, and Adapt

The Details

  • Growth and Innovation Trends
    • Influence of HR and Employee Relations
  • Multi-Generational Workforce Trends
    • Generations at Work
  • The Origins of Enterprise 2.0
    • A Refinement
    • E2.0 Technology Manifest
    • Wikipedia Confusion
    • Relation to Web 2.0
  • A Conceptual Model for Enterprise 2.0
    • Persona
    • Voice
    • Groups
    • Tags
    • Feeds
    • Networks
    • User Experience Design Goals



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