Published: 27 February 2009
Analyst(s): Lyn Robison
Typical metrics leave IT leadership with no idea of the IT department's true impact on the business. Most IT metrics measure only things that are easy to measure, such as project completion, system defects, and operational uptime. Unfortunately, these metrics fail to indicate the quality and usefulness of the information that IT systems produce for the business. Now more than ever, in these economically trying times, IT leaders need metrics that can provide a true picture of IT's business value.
Summary of Findings
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