Gartner Research

Website Governance: Guidance for Portals, SharePoint, and Intranets

Published: 16 March 2009

ID: G00203696

Analyst(s): Craig Roth

Summary

The decentralized, grass-roots nature of many enterprise portal and intranet deployments often results in vague ownership, splinter sites noncompliant with enterprise standards, and duplicate investments. Website governance can help by using people, policy, and process to resolve ambiguity, manage short- and long-range goals, and mitigate conflict within an organization. In this Methodologies and Best Practices document, Collaboration and Content Strategies Service Director Craig Roth will describe how to craft a website statement of governance that improves acceptance and leverage of portal and intranet investments by making ownership clear and resolving conflicts before they occur.

Table Of Contents

Introduction

Definitions

  • Website Governance: It's Important, but What Is It?
  • Compliance: The Pointy End of Governance
  • Decentralization, Centralization, and Federation: The Governance Model Continuum
  • What Website Governance Is Not

Walking Through the Statement of Governance

  • Introduction
    • Scope
    • Problem Statement
  • People
    • Roles
  • Policy

Process

Measurements

  • Measuring Compliance
  • Measuring the Effects of Compliance

Timelines

Appendices

Top Five Website Governance Pitfalls

  • 1. Governance Ignored: Document Gathers Dust on Shelves
  • 2. Authors Focus on What They Know
  • 3. “So What?”
  • 4. Writing a Book
  • 5. Forgetting to Distinguish Initial Bootstrapping from Ongoing Operations

Conclusion

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