Gartner Research

Using Metrics Effectively: Proving and Improving the Business Value of IT

Published: 19 June 2009

ID: G00203754

Analyst(s): Anne Thomas

Summary

Deep in the grip of the economic crisis, many IT groups are being hard-pressed to justify their budgets, if not their very existence. Now more than ever, metrics are an enterprise architect's best friend. Metrics provide the means to measure and improve the efficiency, effectiveness, and value that IT delivers to the business. In this Enterprise Architecture Perspective document, Vice President and Research Director Anne Thomas Manes examines effective IT metric systems.

Table Of Contents

Synopsis

Analysis

  • Economic Crisis Is Squeezing IT
  • The Tao of Metrics
    • Metrics with a Purpose
    • Anatomy of an Effective Metric System
    • Supporting Role in an Overall IT Improvement Program
  • Improving Communications
    • Improving Customer Satisfaction
    • Quantifying Business Value
  • Optimizing Internal IT Processes
    • IT Process Improvement and the Law of Diminishing Returns
    • Metrics Are Essential for IT Optimization
  • Prioritizing Investments
    • 2009 Strategic Priorities
    • Data Center Consolidation
    • Cloud Computing
    • The Reincarnation of SOA
    • Optimizing the Application Portfolio
  • Start a Formal Metrics Redefinition Project
  • Clearly Articulate Business Objectives
  • Identify Specific Areas that Need Improvement
  • Rigorously Define and Document New Metrics
  • Openly Publish Measurements
  • Reassess Metrics to Ensure Ongoing Alignment

Conclusion

Notes

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.