Gartner Research

ITIL for SharePoint: Defining SharePoint as a Service Using ITIL Service Strategy

Published: 07 January 2010

ID: G00203881

Analyst(s): Craig Roth

Summary

SharePoint, by its nature, is a technology--a bundled set of capabilities. It is up to SharePoint owners to determine how to define it and recast it as a service. SharePoint as a service is an approach that recasts SharePoint as a catalog of business-focused services. Treating SharePoint as a service is better (i.e., yields more value) and fundamentally different than simply providing a set of capabilities. This guidance presents an approach to treating SharePoint as an enterprise solution by applying a service management methodology (i.e., Information Technology Infrastructure Library [ITIL]).

Table Of Contents

Synopsis

Context

  • Problem Statement
  • Guidance Applicability
  • Related Guidance
    • ITIL
    • Governance
    • Microsoft
    • Online Workplace Framework

Burton Group Approach

Guidance

  • Pre-Work
  • Demand Management
    • Demand: Defining the Market
    • Supply: It Takes an Ecosystem
  • Service Portfolio Management
    • Feeding the Pipeline
    • Defining the Service Catalog
  • Financial Management
    • Funding Models

Follow-Up

Risks

  • Contract Risk
  • Design Risk
  • Operational Risk
  • Market Risk

Conclusion

Notes

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