Gartner Research

Website Governance: Guidance for Portals, SharePoint, and Intranets

Published: 03 June 2010

ID: G00203987

Analyst(s): Craig Roth


The decentralized, grass-roots nature of many enterprise portal and intranet deployments often results in vague ownership, splinter sites that are noncompliant with enterprise standards, and duplicate investments. Website governance can help by using people, policy, and process to resolve ambiguity, manage short- and long-range goals, and mitigate conflict within an organization. In this update, Collaboration and Content Strategies Service Director Craig Roth adds clarification between governance and management, as well as guidance on how to build cultural tenets into a statement of governance while leaving room for committees to function.

Table Of Contents

Summary of Findings

Guidance Context

  • Problem Statement
  • Guidance Applicability
  • Related Guidance
    • IT Governance
    • Service Management
    • Portals

Burton Group Definition

The Burton Group Approach

  • Governance and Management

The Guidance Framework

  • Pre-Work: Understanding Website Governance
    • Website Governance: It's Important, but What Is It?
    • Compliance: The Pointy End of Governance
    • Decentralization, Centralization, and Federation: The Governance Model Continuum
    • What Website Governance Is Not
  • Introduction
    • Scope
    • Problem Statement
  • People
    • Roles
    • Assignments
  • Policy
    • Cultural Tenets
  • Process
  • Measurements
    • Assessing Compliance
    • Measuring the Effects of Compliance
  • Timelines
  • Appendices and Guidelines
  • Follow-Up

Risks and Pitfalls

  • 1. Ignoring Governance: Document Gathers Dust on Shelves
  • 2. Confusing Governance with Service Management
  • 3. “So What?”
  • 4. Writing a Book
  • 5. Forgetting to Distinguish Initial Bootstrapping from Ongoing Operations


Revision History

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