Gartner Research

Evaluation Criteria for Smartphone Mobile Device Management

Published: 20 July 2010

ID: G00205674

Analyst(s): Paul DeBeasi


The era of fully supporting a single-vendor, company-owned, enterprise-class smartphone (e.g., BlackBerry) is declining while the era of offering tiered support for multi-vendor, employee-owned, consumer-class smartphones (e.g., iPhone and Android) is growing. Mobile device management (MDM) solutions help enterprises manage smartphones by providing centralized, multi-vendor device management that results in lower risk and improved cost of ownership. In this assessment, Research Vice President Paul DeBeasi provides evaluation criteria for smartphone MDM solutions.

Table Of Contents

Summary of Findings


  • Enterprise Dynamics
    • Changing Employee Expectations
    • Individually Liable Devices
    • IT Consumerization
    • Managed Diversity
    • Tool Ownership
  • Report Scope
  • Evaluation Criteria
    • Application
    • Security
    • Policy
    • Device
    • Service
    • Integration
    • MDM Platform
    • Additional Considerations
    • Deployment
  • Evaluation Criteria Summary
  • Future Trends
    • Market Consolidation
    • Mobile Platform Evolution
    • Personal/Professional Separation
    • Smartphone Virtualization
  • Use the Evaluation Criteria as a Starting Point
  • Avoid Analysis Paralysis
  • Pilot Test Realistic Use Cases
  • Take a Strategic View of Smartphone Management
  • Get Used to Managing Mobile Diversity

Additional Reading

  • Gartner for IT Leaders
  • Gartner for IT1

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.