Gartner Research

Hype Cycle for IT Outsourcing, 2010

Published: 30 July 2010

ID: G00205037

Analyst(s): Gilbert van der Heiden


IT outsourcing has proved to be relatively stable and attractive in the current economic conditions. Organizations should use this Hype Cycle to review their sourcing strategies and gauge the potential variety of offerings to meet changing business needs in long-term management contracts.

Table Of Contents
  • What You Need to Know
  • The Hype Cycle
  • Major Changes to the 2009 Hype Cycle
  • The Priority Matrix
  • Off The Hype Cycle
  • On the Rise
    • Cloud-Driven Business and IT Services
    • Business Process Utility
    • WLAN Outsourcing
  • At the Peak
    • Knowledge Process Outsourcing
    • B2B Integration Outsourcing
    • Multisourcing Service Integrator
    • Legacy Application Modernization Services
    • Remote IT Infrastructure Services
  • Sliding Into the Trough
    • Storage Outsourcing
    • Application Testing Services
    • Globally Delivered Help Desk Outsourcing
    • Communications Outsourcing
    • IT Infrastructure Utility
    • Security Outsourcing
  • Climbing the Slope
    • Managed Print Services
    • Packaged Application Services
    • Custom Application Services
    • Print/Mail Business Continuity and Disaster Recovery
    • Desktop Outsourcing
    • Web and Application Hosting
  • Entering the Plateau
    • Telecom Expense Management
    • Help Desk Outsourcing
    • Internet Data Center Colocation
    • Data Center Outsourcing
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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