Gartner Research

Hype Cycle for IT Outsourcing, 2010

Published: 30 July 2010

ID: G00205037

Analyst(s): Gilbert van der Heiden

Summary

IT outsourcing has proved to be relatively stable and attractive in the current economic conditions. Organizations should use this Hype Cycle to review their sourcing strategies and gauge the potential variety of offerings to meet changing business needs in long-term management contracts.

Table Of Contents
  • What You Need to Know
  • The Hype Cycle
  • Major Changes to the 2009 Hype Cycle
  • The Priority Matrix
  • Off The Hype Cycle
  • On the Rise
    • Cloud-Driven Business and IT Services
    • Business Process Utility
    • WLAN Outsourcing
  • At the Peak
    • Knowledge Process Outsourcing
    • B2B Integration Outsourcing
    • Multisourcing Service Integrator
    • Legacy Application Modernization Services
    • Remote IT Infrastructure Services
  • Sliding Into the Trough
    • Storage Outsourcing
    • Application Testing Services
    • Globally Delivered Help Desk Outsourcing
    • Communications Outsourcing
    • IT Infrastructure Utility
    • Security Outsourcing
  • Climbing the Slope
    • Managed Print Services
    • Packaged Application Services
    • Custom Application Services
    • Print/Mail Business Continuity and Disaster Recovery
    • Desktop Outsourcing
    • Web and Application Hosting
  • Entering the Plateau
    • Telecom Expense Management
    • Help Desk Outsourcing
    • Internet Data Center Colocation
    • Data Center Outsourcing
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Log In

Become a client

Learn how to access this content as a Gartner client.

Learn More