Gartner Research

Metrics and Measurement Maturity: It's All About Improvement

Published: 09 August 2010

ID: G00205526

Analyst(s): Debra Hofman , John Hagerty

Summary

Measurement maturity describes the ability to continuously improve financial, operational and innovational performances. Your company should be concerned as much with its improvement capability as its current performance, especially since measurement maturity is a key determinant of future success.

Table Of Contents
  • Overview
  • What Is Measurement Maturity?
    • Measurement Aptitude
    • Results Actionability
  • Four Performance Cultures
    • Excellence Addict (Upper Right)
    • The Right Stuff (Lower Right)
    • Analysis Paralysis (Upper Left)
    • Ingrained Inertia (Lower Left)
  • Higher Measurement Maturity and Better Performance Directly Correlate
    • Organizational Culture Is Critical to Advancing Maturity

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