Gartner Research

Case Study: Luxottica Group Aligns Supply Chain Metrics With Its Strategic Vision

Published: 17 August 2010

ID: G00205089

Analyst(s): John Hagerty

Summary

Luxottica, a manufacturer of premium eyewear, decided it needed an operational performance management system to monitor, manage and control end-to-end supply chain processes. This entailed the definition of critical success factors and metrics, which had to align with the company's strategic vision.

Table Of Contents
  • Overview

What You Need to Know

Case Study

  • Introduction
  • The Challenge
  • Approach
    • Phase 1: Setting the Scope
    • Phase 2: Defining Standards
    • Phase 3: Implementing in Stages
    • The Software Landscape
  • Results
  • Critical Success Factors
  • Lessons Learned

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