Gartner Research

The Future of IT Services: Five Threats to the Industry, and What External Service Providers Need to Do

Published: 18 August 2010

ID: G00205604

Analyst(s): Adam W. Couture , Cathy Tornbohm , Susan Tan , Ben Pring , Rob Addy

Summary

We highlight five potentially worrying trends for IT services providers during the next decade that will affect the future of the IT services industry, as reported in Gartner's "The Future of IT Services" Special Report, and we offer some recommendations about how to deal with them.

Table Of Contents
  • Overview
  • Maturation of the IT Services Sector
    • What's Influenced
    • The Result
    • What's the Proof?
    • Recommendations
  • Loss of Buyer Trust
    • What's Influenced
    • The Result
    • What's the Proof?
    • Recommendations
  • Next-Generation Delivery Models
    • What's Influenced
    • The Result
    • What's the Proof?
    • Recommendations
  • Software Substitution
    • What's Influenced
    • The Result
    • What's the Proof?
    • Recommendations
  • Geopolitical Pressures and Legislation Restricting Offshoring and Technology Worker Visas
    • What's Influenced
    • The Result
    • What's the Proof?
    • Recommendations

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