Gartner Research

Health Insurer Member Portal Market Defined

Published: 25 August 2010

ID: G00205858

Analyst(s): Maureen O'Neil


As U.S. health insurers seek to reinvigorate their member portals, they can choose among four approaches: stand-alone portals, models coupled with a core administrative application, a multichannel communication solution or custom development. We provide a market definition and analysis for each.

Table Of Contents
  • Overview
  • Introduction
  • Market Definition for Health Insurance Member Portals
  • Market Segmentation
  • Drivers and Inhibitors for the Health Insurance Member Portal Market
    • Drivers
    • Inhibitors
  • Market Analysis
  • Stand-Alone Member Portals
  • Core Administrative Systems Coupled With Member Portals
  • Multichannel Communication Member Portals
  • Custom-Developed Member Portals
  • Conclusion

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