Gartner Research

Managing Availability and Performance Risks in the Cloud: Expect the Unexpected

Published: 30 August 2010

ID: G00206538

Analyst(s): Drue Reeves


Organizations that desire to leverage cloud computing are struggling to determine which applications and IT services are "cloud ready." Part of that determination involves assessing the availability and performance risks associated with hosting the application in the cloud. These risks are difficult to manage, but effective organizations employ solid risk management principles (i.e., accept, avoid, mitigate, and transfer) in order to take advantage of cloud computing's benefits and to create a competitive advantage while reducing their risk profile. In this guidance document, Vice President and Distinguished Analyst Drue Reeves lays out a strategy to manage cloud availability and performance risks that can help organizations fully utilize the cloud.

Table Of Contents

Summary of Findings

Guidance Context

  • Problem Statement
  • Guidance Applicability
  • Related Guidance

The Gartner Approach

The Guidance Framework

  • Pre-Outage Steps
    • Devise a Cloud Exit Strategy
    • Distribute IT Applications/Data/Services
    • Invest in Cyber-Risk Insurance
  • Post-Outage Actions
    • Evaluate the Event and Take Action
    • Collect any Reimbursements or Benefits from the Provider and Risk Transfer Vehicles
    • Potentially Sever or Reduce Business Ties with the Provider
  • Recommendations
    • Devise a Cloud Exit Strategy Before the Application Is Moved to the Cloud
    • Distribute the Applications to Divide the Risk
    • Investigate Cyber-Risk Insurance for Critical Applications in the Cloud
  • Follow-Up

Risks and Pitfalls


Revision History


Recommended Reading and Other Sources

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