Gartner Research

Supply Chain Leaders Case Study: NCR's Demand-Driven Transformation

Published: 02 September 2010

ID: G00200791

Analyst(s): Jane Barrett , Jessica O'Brien


NCR, a 125-year-old company that developed the first cash register, is transforming into a demand-driven, global self-service leader, with the goal of becoming not just best in class, but "next in class." This case study provides insight into the company's journey.

Table Of Contents
  • Overview
  • Introduction
  • The Challenge
    • Managing Change
  • Approach
    • A Customer-Focused Business Model and Manufacturing Footprint
    • Implementing a Strategy Deployment Process (SDP)
    • Metrics Standardization
    • Creating a Demand-Driven Planning Organization
    • Value Engineering and Strategic Sourcing
  • Results
  • Critical Success Factors
  • Lessons Learned

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