Gartner Research

ITScore for IT Vendor Management

Published: 17 September 2010

ID: G00205801

Analyst(s): Linda Cohen, Christopher Ambrose , William Snyder


Gartner's ITScore for vendor management maturity assessment is intended to evaluate the discipline with which enterprises manage vendors delivering IT products, IT services and IT-enabled business services.

Table Of Contents
  • Overview


  • Overview Maturity Levels or Phases
  • Introduction to the Five Levels of the IT Vendor Management Maturity Assessment Framework
  • The Four Dimensions of the Maturity Assessment Framework
    • Governance
    • Processes and Tools
    • People and Organization
    • Analytics and Trending
  • Detailed Examination of the Five Maturity Levels
    • Level 1 — Ad Hoc
    • Level 2 — Repeatable
    • Level 3 — Defined
    • Level 4 — Quantitatively Managed
    • Level 5 — Optimizing
  • Diagnostic Tool Overview

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