Gartner Research

ITScore for IT Sourcing and Procurement

Published: 17 September 2010

ID: G00205823

Analyst(s): Stewart Buchanan , Linda Cohen, Christopher Ambrose


Before changing your IT sourcing and procurement strategy, use Gartner's IT Score maturity model to assess how your organization plans, implements, manages and governs the acquisition of IT products, IT services and IT-supported business services.

Table Of Contents
  • Overview


  • Overview of Maturity Levels or Phases
  • Introduction to the Five Levels of the IT Sourcing and Procurement Maturity Assessment Framework
  • The Four Dimensions of the Maturity Assessment Framework
    • Governance
    • Processes and Tools
    • People and Organization
    • Analytics and Trending
  • Detailed Examination of the Five Maturity Levels
    • Level 1 — Ad Hoc
    • Level 2 — Repeatable
    • Level 3 — Defined
    • Level 4 — Quantitatively Managed
    • Level 5 — Optimizing
  • Diagnostic Tool Overview

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