Gartner Research

Use a Vendor Evaluation Model to Select ERP Vendors and Software

Published: 13 September 2010

ID: G00200701

Analyst(s): Mike Blechar, Michael Dunne, Denise Ganly


This research introduces a model for objectively and consistently evaluating ERP vendors and software. By using a customized version of this evaluation model, organizations will create a more transparent and auditable process.

Table Of Contents
  • Overview
  • Developing a Hierarchy of Criteria and Subcriteria for ERP Vendor and Software Selection
  • A Breakdown of the Six Top-Level Criteria for ERP Vendor and Software Evaluations
    • Functionality
    • Technology
    • Cost
    • Services
    • Viability
    • Vision
  • Identifying the Relative Importance of the Criteria and Subcriteria
  • Scoring ERP Vendor's Ability to Comply With Each Criterion

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