Gartner Information Technology Research

Gartner Magic Quadrant for Managed Print Services, Worldwide

Summary

Managed print services are a cost-effective alternative to the traditional purchase and leasing arrangements under which organizations acquire their office printers and multifunctional devices. Buyers must understand who sells MPS and how the services compare with one another.

Published: 22 September 2010

ID: G00206095

Analyst(s): Ken Weilerstein, Cecile Drew, Yulan Li

Table Of Contents
  • Market Overview
    • The Big Picture: The 2010 Commoditization Challenge
    • History/Market Development
    • More About Trends That Emerged Between 2006 and 2010
    • History of the Managed Print Services Magic Quadrant
    • Implications for Customers
    • Market Definition/Description
  • Inclusion and Exclusion Criteria
    • Inclusion Criteria
    • Exclusion Criteria
    • Added
    • Dropped
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Strengths and Cautions
    • Canon
    • HP
    • Konica Minolta
    • Lexmark
    • Oce
    • Pitney Bowes
    • Ricoh
    • Toshiba
    • Xerox
  • Ability to Execute
  • Completeness of Vision

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