Gartner Research

Best Practice for Using Context Awareness to Support Workers at Different Skill Levels

Published: 23 September 2010

ID: G00206976

Analyst(s): Tom Austin


IT organizations should use context-enriched services in different ways to enhance the performance of users with different levels of skill.

Table Of Contents
  • Overview
  • Six Skill Levels
    • Wizards
    • Experts
    • Practitioners
    • Task Workers
    • Casual Users
    • Automata
  • How IT Leaders Should Address the User Classes

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