Gartner Research

SWOT: IBM, Hardware Product Support Services, Worldwide, 2010

Published: 27 September 2010

ID: G00206336

Analyst(s): Christine Tenneson , Ron Silliman , Fred Ng , Rob Addy

Summary

This research reviews the capabilities of IBM's global hardware product support services. IBM is the largest hardware product support service provider in the world, with nearly $7.2 billion in hardware support revenue in 2009.

Table Of Contents
  • SWOT Analysis
    • Strengths
    • Weaknesses
    • Opportunities
    • Threats
  • Implication for Company Being Profiled
  • IBM Company Overview
    • Overview Facts
  • Methodology
  • Definitions
    • Product Support Services
    • Hardware Maintenance and Support Services
    • Client Computing Hardware Services
    • Document Management Hardware Services
    • Enterprise Computing Hardware Services
    • Storage Support Services
    • Telecom Equipment Support Services
    • Software Support Services

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