Gartner Research

SWOT: IBM, Hardware Product Support Services, Worldwide, 2010

Published: 27 September 2010

ID: G00206336

Analyst(s): Christine Tenneson , Ron Silliman, Fred Ng, Rob Addy


This research reviews the capabilities of IBM's global hardware product support services. IBM is the largest hardware product support service provider in the world, with nearly $7.2 billion in hardware support revenue in 2009.

Table Of Contents
  • SWOT Analysis
    • Strengths
    • Weaknesses
    • Opportunities
    • Threats
  • Implication for Company Being Profiled
  • IBM Company Overview
    • Overview Facts
  • Methodology
  • Definitions
    • Product Support Services
    • Hardware Maintenance and Support Services
    • Client Computing Hardware Services
    • Document Management Hardware Services
    • Enterprise Computing Hardware Services
    • Storage Support Services
    • Telecom Equipment Support Services
    • Software Support Services

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