Gartner Information Technology Research

Gartner Magic Quadrant for CRM Service Providers, Europe

Summary

Demand for CRM project-based consulting and implementation services is slowly returning to growth after contracting in 2009. This Magic Quadrant evaluates the service providers that users should consider for pan-European CRM projects.

Published: 28 September 2010

ID: G00205931

Analyst(s): Ed Thompson , Matthew Goldman

Table Of Contents
  • Market Overview
    • Market Definition/Description
  • Inclusion and Exclusion Criteria
    • Added
    • Dropped
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Strengths and Cautions
    • Accenture
    • BearingPoint
    • Business & Decision
    • Capgemini
    • Cognizant
    • CSC
    • Deloitte
    • IBM Global Business Services
    • Infosys Technologies
    • NTT Data Europe
    • Patni Computer Systems
    • Siemens IT Solutions and Services
    • T-Systems
    • Tata Consultancy Services
    • Wipro Technologies
  • Ability to Execute
  • Completeness of Vision

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