Gartner Research

Best Practices in Pragmatic Service Catalog Development for Higher Education

Published: 28 September 2010

ID: G00206868

Analyst(s): Ron Bonig

Summary

Institutions that have successfully developed service catalogs share a number of characteristics. This research describes these best practices and makes recommendations for other institutions that are beginning or refining their service catalogs.

Table Of Contents
  • Overview

Analysis

  • Service Catalog — The Detailed Tier of the Governance Model
  • Components of the Service Catalog
  • Institutions Investigated
  • Examples of Excellence
    • Brown University
    • Princeton University
    • The University of Massachusetts Boston
    • The George Washington University
    • Edinburgh Napier University
  • Observations
  • Establish Best Practices in Your Institution
  • Summary

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