Gartner Research

The Implications of Rights and Responsibilities 'in the Cloud'

Published: 29 September 2010

ID: G00206441

Analyst(s): Daryl Plummer


Rights and responsibilities "in the cloud" can be written, but can they be enforced? We examine the implications of consumer rights in cloud computing.

Table Of Contents
  • Overview


  • Gartner's Global IT Council
  • Implications and Uses
    • Informational Rights
    • Operational Rights
  • Implications of Each Right or Responsibility
    • Right to Retain Ownership, Use and Control of Data
    • Right to SLAs That Address Liabilities, Remediation and Business Outcomes
    • Right to Notification and Choice About Changes That Affect the Service Consumer's Business Processes
    • Right to Understand Service Technical Limitations or Requirements Upfront
    • Right to Understand Legal Requirements of Jurisdictions Where Provider Operates
    • Right to Know the Security Processes the Provider Follows
    • Responsibility to Understand and Adhere to Software License Requirements
  • Conclusion

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