Gartner Research

What to Do When Knowledge Management Goes Wrong

Published: 30 September 2010

ID: G00207068

Analyst(s): Jeffrey Mann

Summary

Knowledge management initiatives falter, fail or stagnate at least as often as they succeed. When KM doesn't go as planned, organizations often ask a key employee to breathe life back into a project. You can succeed where others have failed.

Table Of Contents
  • Overview
  • Stage One: Show that something is or will be different
  • Stage Two: Collect information and analyze why current projects aren't working
  • Stage Three: Relaunch the KM initiative with minimal high-level positioning and maximal practical steps
  • Tactical Guidelines

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