Gartner Research

What to Do When Knowledge Management Goes Wrong

Published: 30 September 2010

ID: G00207068

Analyst(s): Jeffrey Mann


Knowledge management initiatives falter, fail or stagnate at least as often as they succeed. When KM doesn't go as planned, organizations often ask a key employee to breathe life back into a project. You can succeed where others have failed.

Table Of Contents
  • Overview
  • Stage One: Show that something is or will be different
  • Stage Two: Collect information and analyze why current projects aren't working
  • Stage Three: Relaunch the KM initiative with minimal high-level positioning and maximal practical steps
  • Tactical Guidelines

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.