Gartner Research

IT Metrics: IT Cost Transparency Action Plan, Definition and Performance Metrics to Start the Journey

Published: 30 September 2010

ID: G00206227

Analyst(s): Stewart Buchanan , Kurt Potter

Summary

Transparency is urgently needed to support fact-based business decision making and to demonstrate the efficiency and effectiveness of IT spending. This research provides guidance to fuel the journey to better IT cost transparency.

Table Of Contents
  • Overview
  • Definition: IT Cost Transparency
  • Start With the IT Chart of Accounts — And Make It Market-Based
  • Procurement Commodity Taxonomies
  • IT Management Practices That Drive IT Cost Transparency
  • Aim for IT Cost Transparency Before Trying to Influence Sophisticated Business Performance
  • Aligning IT Maxims With Performance Metrics to Drive Better IT Cost Transparency
  • Benchmarking to Achieve Better IT Cost Transparency: Gartner IT Key Metrics Database (ITKMD)

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