Gartner Research

Use Storytelling to Solve Wicked Problems

Published: 01 October 2010

ID: G00206535

Analyst(s): Carol Rozwell


Traditional problem analysis and decision-making techniques are fine in many situations, but can fall short when enterprises face more intractable, complex problems. For these, an approach based on storytelling can help, as this document shows.

Table Of Contents
  • Overview


  • Categorizing Problem Complexity
  • The Storytelling Process
  • Storytelling, Hybrid Thinking and Wicked Problems
  • Examples of Storytelling
  • Recommendations

Recommended Reading

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