Gartner Research

Commonly Deployed CRM Applications by Large Consultants and System Integrators in 2009

Published: 01 October 2010

ID: G00206045

Analyst(s): Ed Thompson , Matthew Goldman

Summary

The use of Oracle's Siebel in large, consultant-led projects completed in 2009 was almost the same as in 2008. SAP gained an uptick, while salesforce.com and Microsoft Dynamics projects continued to rise rapidly. We explore the implications of this shift among these and other vendors.

Table Of Contents
  • Overview
  • Oracle (Siebel; CRM On Demand)
  • Oracle (PeopleSoft)
  • Oracle (EBS)
  • SAP
  • Salesforce.com
  • Microsoft
  • No Application Vendors on Projects
  • Other Vendors
  • Geographic Coverage

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