Gartner Research

IT Organizational Design CIO Desk Reference Chapter 28, Updated Q4 2010

Published: 01 October 2010

ID: G00208365

Analyst(s): Lily Mok , Massimiliano Claps, Mary Mesaglio , Colleen Young, Patrick Meehan, John Kost


Any discussion of organizational constructs must be accompanied by a crisp articulation of the IT organization's mission, value, purpose, and role as defined by the business it serves. This chapter advises CIOs on how to create an organization that is truly optimized for its core purpose.

Table Of Contents
  • Overview


  • How to Determine When a Reorganization Is Required
  • Organizational Design Considerations
    • Organizational Influencers
    • Organizational Drivers
  • The Process of Designing an IT Organization
    • Stage 1: Process Requirements and Implications for Roles, Relationships, Capabilities and Skills
    • Stage 2: Organizational Overlay and Gap Analysis
    • Stage 3: Structural Design and Interdependency Management
  • Implications of the Three-Stage Approach on Structural Design Best Practices
    • Best Practices for IT Organization Design for Midsized Enterprises
    • A Model for the Government IT Organization
    • The Job of the CIO in the Model IT Organization
  • Conclusions
    • CIO Call to Action
    • Conclusions

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