Gartner Research

ITIL 'in the Cloud'

Published: 15 October 2010

ID: G00208009

Analyst(s): George Spafford , Ed Holub

Summary

Organizations pursuing cloud-computing delivery models must ensure that their IT operations management processes are designed and implemented accordingly, or run the risk of suboptimal results. This research explores the key processes to focus on.

Table Of Contents
  • Overview
  • Bottom Line

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