Gartner Research

Planning and Managing Change in the IT Organization

Published: 01 November 2006

ID: G00207637

Analyst(s): Andrew R. Walker, Diane Berry, Lily Mok


Much change involving IT organizations centers around business change. But some change focuses on changing the IT organization. IT leaders need to pay as much attention to IT-only change as they pay to implementing change in the business. This study found that IT organizations that successfully implement IT internal change applied common principles to their initiatives. Those principles ensured that individual needs were effectively addressed, which was a key reason for their success. These IT leaders also took a systematic approach, based on a framework, to planning and managing their change initiatives.

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