Gartner Research

Evaluating Oracle Siebel CRM for 2011, and Beyond

Published: 02 November 2010

ID: G00207325

Analyst(s): Ed Thompson , Michael Maoz , Robert P. Desisto , Kimberly Collins

Summary

In light of the announcement of Oracle Fusion Applications for CRM and the launch of Oracle Siebel 8.2, Gartner evaluates Oracle's Siebel CRM products, road map and strategy.

Table Of Contents
  • Overview
  • Siebel Overall Strengths and Challenges
  • Summary of the Strengths and Challenges of Oracle Siebel CRM
  • Siebel Overall Challenges
  • Siebel Products
  • Marketing Products
    • Siebel Marketing
  • Sales Products
  • Customer Service Products
  • Oracle Social CRM
  • Cross-CRM Technologies
    • Mobile Offerings
    • Oracle Universal Records Management
    • Oracle WebCenter Suite
    • Siebel Universal Customer Master

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