Published: 12 June 2008
Analyst(s): Eric Siegel
The network is rapidly becoming the unified backplane for modern applications and for the entire enterprise, with many separate software and hardware elements interacting over both local area networks (LANs) and wide area networks (WANs) to perform data transactions, provide voice and video telecommunications, and deliver streaming media. This extensively rewritten and expanded Methodologies and Best Practices document by Senior Analyst Eric Siegel discusses the frameworks and surveys the techniques for performing rapid incident detection and service restoration in complex unified networks.
Rapid Diagnosis Issues
Diagnostic Technologies and Frameworks
Appendix A: Incident Classification Examples
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