Gartner Research

Vendor Rating: France Telecom Group

Published: 05 November 2010

ID: G00207242

Analyst(s): Jean-Claude Delcroix

Summary

France Telecom's fixed and mobile services include international business offerings -- among the world's best -- covering 166 countries with domestic operations in 30 countries. FT shows financial discipline, success in cloud services and ongoing innovation. FT's future revenue growth may be limited.

Table Of Contents
  • Analyst Comments
  • Corporate Viability
    • Strategy: Promising
    • Financial: Positive
    • Marketing: Promising
    • Organization: Positive
  • Market Offerings
    • Product/Service: Strong Positive
    • Fixed and Broadband Networks (Home Segment): Positive
    • Mobile Communications (Personal Segment): Strong Positive
    • Enterprise Services (Orange Business Services): Strong Positive
    • Technology/Methodology: Strong Positive
    • Pricing Structure: Positive
  • Customer Service/Support
    • Sales/Distribution: Positive
    • Support/Account Management: Strong Positive

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