Gartner Research

Overview: Case Study: Reducing Cloud Service Support Costs, Speed Is Important

Published: 08 November 2010

ID: G00208944

Analyst(s): Mark Fabbi

Summary

Delivering an interactive cloud-based service requires more than just connecting to the Internet. This Case Study explores some simple steps that a cloud provider took to reduce availability-related support calls by 70%, reduce operational costs and improve customer satisfaction.

Table Of Contents
  • Overview

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