Gartner Research

Five Steps to Optimize ITIL Training Investments

Published: 10 November 2010

ID: G00208754

Analyst(s): George Spafford , Ed Holub


Training represents a significant investment of time and money, and is crucial to process improvement and successful organizational change. To improve ROI and better manage risks, follow the five steps outlined in this research.

Table Of Contents
  • Overview
  • Step 1: Understand ITIL Training Requirements
  • Step 2: Assemble an ITIL Training Plan to Focus Training Efforts
  • Step 3: Conduct a Formal RFP With Training Providers
  • Step 4: Execute Training Plan
  • Step 5: Collect Feedback and Hold Training Review Meetings
  • Bottom Line

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