Gartner Research

Managed Print Services Vendor Selection Criteria

Published: 16 November 2010

ID: G00208783

Analyst(s): Ken Weilerstein

Summary

With the right planning, managed print services can dramatically reduce your spending. These vendor selection criteria will help you keep your project on target and out of trouble.

Table Of Contents
  • Overview
  • Scope of Services to Match Your Needs
  • Basic Service Commitments
  • Thorough and Fair Needs Assessment
  • Customer Communication and Oversight
  • Partnerships
  • Proven Track Record for MPS
  • Adaptability and Flexibility of the Services
  • Billing
  • Upscaling and Downscaling Flexibility
  • End-of-Contract Concerns
  • Well-Managed Office Printing as the Overriding Goal

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