Gartner Research

IT Service Dependency Mapping Tools: Market Dynamics Update

Published: 22 November 2010

ID: G00208932

Analyst(s): Ronni Rosenstein


IT service dependency mapping tools have a valid business case justification to stand on their own and not just as a critical part of CMDB projects. This research discusses the market dynamics and why all IT organizations should have dependency mapping tools in their toolkits.

Table Of Contents
  • Overview
  • Lack of New Players
  • Differentiable Discovery Value
  • Who Needs an IT Service DM Tool?
  • Where and How Will IT Service DM Tools Be Used?

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