Gartner Research

Case Study: Leveraging Salesforce.com's Force.com for Work Management

Published: 24 November 2010

ID: G00208890

Analyst(s): Daniel Stang

Summary

This Case Study details a unique approach in automating project and portfolio management processes within an IT department, using salesforce.com's Force.com as the PPM application platform.

Table Of Contents
  • Overview
  • Introduction
  • The Challenge
  • Approach
    • PPM Leader Identified
    • Existing IT Asset Selected as PPM Application Platform
    • Initial PPM Process Area of Focus Selected
    • Automating PPM in Force.com
  • Results
  • Critical Success Factors
  • Lessons Learned

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