Gartner Research

Practical Governance

Published: 01 November 2010

ID: G00209451

Analyst(s): Cathleen Blanton , Tina Nunno , Heather Colella


CIOs who implement good governance—delivering innovation, a high return on investment and competitive advantage—prove their mastery of the field and help the enterprise. To improve or initiate governance, CIOs can draw on a practical set of tools.

Table Of Contents
  • Overview


Executive Summary

  • Drive business value by mastering governance
  • Integrate standing corporate and IT governance
  • Apply components of an integrated project governance toolkit
  • Customize governance to your enterprise

Drive business value by mastering governance

  • Good governance is about control
  • Great governance drives competitive advantage
  • Start governance by focusing on business outcomes
  • Use the governance maturity model to assess potential for great governance

Integrate standing corporate and IT governance

  • Governance is both a framework and a process
  • A governance framework states the enterprise position on internal tensions
  • Governance is also a process
  • The two kinds of governance processes
  • Select standing governance mechanisms based on problems and opportunities
  • Select standing governance roles based on positions and skills
  • Use communication tools to facilitate decision making and share finalized decisions

Apply components of an integrated project governance toolkit

  • Integrate all elements of project governance
  • Standardize the investment proposal and milestone tracking dashboard
  • Use portfolio management to help decision makers decide
  • Report results on a business benefits scorecard
  • Select project governance mechanisms based on investment complexity

Customize Governance to Your Enterprise

  • Customize an IT investment group to draw on the strengths of participants
  • Customize the governance charter for the IT investment group
  • Customize voting based on enterprise maturity and complexity
  • Customize exception and innovation processes for governance agility
  • Conclusion

Appendix: Case Studies

  • Abu Dhabi Finance—Management by project
  • A&W Food Services of Canada—Principle-led governance
  • Colgate-Palmolive—Raising IT’s global effectiveness through governance

Further Reading

  • Gartner Executive Programs reports
  • Core research
  • Books
  • Article
  • Website

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