Gartner Research

Market Profile: Enterprise Wiki Platforms, 2010

Published: 03 December 2010

ID: G00207192

Analyst(s): Larry Cannell


Wikis once helped define Enterprise 2.0, yet they have not been as visibly successful as other Web 2.0 technologies (e.g., blogs). In this market profile, Research Director Larry Cannell provides insight into the dynamics of the enterprise wiki market by discussing trends influencing wiki development, how the technology is maturing to support broader and more familiar classes of enterprise collaboration, approaches vendors are taking to compete, and how other emerging workplace technologies will influence the future of wikis.

Table Of Contents

Summary of Findings

Gartner's Opinion

Market Landscape

  • Market Definition
    • The Ancestral Roots of Wikis
  • Market Segmentation
    • Vendor Focus
    • Delivery Mechanism

Market Dynamics

  • Market Drivers
    • Meeting the Needs of Self-Directed Groups
    • The Internet Is Influencing Worker Expectations
    • The Recognition That Productivity, Collaboration, and Search Are Inseparable
    • The Need for Purposeful Creation and Maintenance of Content
  • Technology Trends
    • Supporting Social Networks and Micro-Blogging
    • Going Beyond Text
    • Providing the Foundation for a New Class of Application
    • Enabling Easier Authoring and Desktop Integration
    • Limited Migration Options
  • Vendor Trends
    • Specialized Vendors Are Rebranding Themselves
    • Superplatforms Embrace Wikis
    • Open Source's Diminishing Influence on Wikis
  • Futures
    • Innovative Delivery Models Are Taking Root
    • New Productivity Suites Are Encroaching on Wikis
    • Customer Wikis Are an Emerging Use Case

Further Information


©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.