Gartner Research

Market Profile: Enterprise Wiki Platforms, 2010

Published: 03 December 2010

ID: G00207192

Analyst(s): Larry Cannell

Summary

Wikis once helped define Enterprise 2.0, yet they have not been as visibly successful as other Web 2.0 technologies (e.g., blogs). In this market profile, Research Director Larry Cannell provides insight into the dynamics of the enterprise wiki market by discussing trends influencing wiki development, how the technology is maturing to support broader and more familiar classes of enterprise collaboration, approaches vendors are taking to compete, and how other emerging workplace technologies will influence the future of wikis.

Table Of Contents

Summary of Findings

Gartner's Opinion

Market Landscape

  • Market Definition
    • The Ancestral Roots of Wikis
  • Market Segmentation
    • Vendor Focus
    • Delivery Mechanism

Market Dynamics

  • Market Drivers
    • Meeting the Needs of Self-Directed Groups
    • The Internet Is Influencing Worker Expectations
    • The Recognition That Productivity, Collaboration, and Search Are Inseparable
    • The Need for Purposeful Creation and Maintenance of Content
  • Technology Trends
    • Supporting Social Networks and Micro-Blogging
    • Going Beyond Text
    • Providing the Foundation for a New Class of Application
    • Enabling Easier Authoring and Desktop Integration
    • Limited Migration Options
  • Vendor Trends
    • Specialized Vendors Are Rebranding Themselves
    • Superplatforms Embrace Wikis
    • Open Source's Diminishing Influence on Wikis
  • Futures
    • Innovative Delivery Models Are Taking Root
    • New Productivity Suites Are Encroaching on Wikis
    • Customer Wikis Are an Emerging Use Case

Further Information

Notes

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