Gartner Research

Cisco Smartnet Trends in 2010, and How to Negotiate for Cost Savings in 2011

Published: 16 December 2010

ID: G00209241

Analyst(s): Christine Tenneson

Summary

Smartnet is a prepackaged support service offering that can be sold by all Cisco value-added resellers and is the main method of supporting a Cisco environment in the U.S. This document reviews the Smartnet trends in 2010 and discusses what to expect when negotiating Smartnet renewals in 2011.

Table Of Contents
  • Overview
  • Overview
  • U.S. Smartnet Trends in 2010
  • How to Negotiate for Cost Savings in 2011

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