Gartner Information Technology Research

Gartner Magic Quadrant for Telecom Expense Management


The worldwide market for third-party services to manage telecom expenses is growing as demand increases from businesses of all sizes. This market is undergoing a profound maturation process as both large and small communications service providers and outsourcers introduce TEM offerings.

Published: 20 December 2010

ID: G00209107

Analyst(s): Eric Goodness , Phillip Redman

Table Of Contents

What You Need to Know

Magic Quadrant

  • Market Overview
    • Market Definition/Description
  • Inclusion and Exclusion Criteria
    • Added
    • Dropped
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Strengths and Cautions
    • Accenture
    • Anatole
    • AT&T
    • Avalon Global Solutions
    • Avotus
    • CSC
    • Ezwim
    • HCL Technologies
    • IBM Global Technology Services
    • Invoice Insight
    • MDSL
    • ProfitLine
    • Rivermine
    • Symphony Services
    • Tangoe
    • Telesoft
    • TNX
    • Vodafone Global Enterprise

Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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