Gartner Research

Measuring IT Operations With the Balanced Scorecard

Published: 21 December 2010

ID: G00209591

Analyst(s): Biswajeet Mahapatra

Summary

The Balanced Scorecard is an effective framework to measure IT operations, as it helps to define, measure and manage the operational aspects of the IT organization, and tie it to the overall vision, mission and objectives of the corporate organization.

Table Of Contents
  • Overview
  • People, Process and Technology
  • Align With Business Objectives
  • Operations Management
  • Getting Started
  • Benefits

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