Gartner Research

Competitive Landscape: Human Resources Business Process Utility Services, Worldwide

Published: 22 December 2010

ID: G00209476

Analyst(s): Robert H. Brown


HR represents the most dynamic competitive landscape for BPU services. Players are establishing their position based on regional capabilities, good small-and-midsize-business segmentation, HR process specialization, or cultivation of a broader, multidomain HR process focus.

Table Of Contents
  • Overview
  • Definition of HR BPU
  • Competitive Situation and Trends
  • Market Segmentation Considerations
    • Regional Specialization
    • Company Size
    • HR Process Specialization
    • Comprehensive/Multiprocess HR
    • The Impact of HR SaaS
  • The Future of Competition
    • Standardization and New Market Entrants
    • Price Compression
    • Segmentation and Specialization
    • Avoiding Commoditization
    • Market Players
  • Competitive Profiles
    • ADP
    • Ceridian
    • HR Access
    • Intuit
    • Kenexa
    • Meta4
    • NorthgateArinso
    • OneSource Virtual HR
    • Seertech Solutions
    • TriNet

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