Gartner Research

SWOT: Alcatel-Lucent, Services Group, Worldwide

Published: 27 December 2010

ID: G00207104

Analyst(s): Bettina Tratz-Ryan , Tina Tian, Jouni Forsman


Alcatel-Lucent is a top three provider of services to communications service providers by revenue. The biggest part of the business is rolling-out, integrating and maintaining networks. The company is more focused on vertical markets and customer service and is attempting to move up the value chain with its transformation services and application enablement.

Table Of Contents
  • SWOT Analysis
    • Strengths
    • Weaknesses
    • Opportunities
    • Threats
  • Implication for Company Being Profiled
  • Company Overview
    • Service Business Group
    • Media, IT and Telecom Services
    • Strategic Industries Services
    • Customer Care Center of Excellence
  • Methodology
    • Market Definition

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