Gartner Research

Link KPIs and SLAs to Achieve Better Outsourcing Deals, 2010-2011

Published: 04 January 2011

ID: G00207156

Analyst(s): William Maurer , Frank Ridder

Summary

This report is part of the "Gartner on Outsourcing, 2010-2011" spotlight. Buyers and providers can use this research to understand and strengthen the link between their key performance indicators and service-level agreement processes.

Table Of Contents
  • Overview

Analysis

  • What Happened in 2010
  • What We Expect in 2011
  • What You Need to Know
  • Advice to Buyers
  • Advice to Providers

Recommended Reading

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